Introducing OpenAI Presence
OpenAI Presence is a product that enables enterprises to deploy trusted AI agents for high-value workflows, combining model reasoning with policies, guardrails, and escalation rules to ensure reliability and accuracy. It allows companies to set specific job requirements and permissions, and after deployment, it identifies gaps through production sessions and escalations, with Codex facilitating updates. The product has been deployed in leading enterprises and has proven effective in resolving 75% of inbound issues without human assistance, reducing human handoffs by 15 percentage points.
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