Airbnb says AI is helping it ship features faster as it tests a new search function

Techcrunch··Submitted by Mads Kristian Nylund
AI DevelopmentAI ToolsAI Infrastructure

Airbnb is integrating AI into its product development, with AI writing 60% of the company's code, and using it to improve search, checkout, and customer support. The company has reduced the time from conceptualization to launch by 60% and increased the number of features shipped by nearly 80%, while also focusing on AI for search, discovery, and support. AI is being tested in customer support, with an AI bot that has reduced support costs by 16% year-over-year.

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