NTT DATA Group cuts incident analysis to 30 minutes with Codex
NTT DATA Group has integrated Codex, an AI assistant, to streamline incident analysis, reducing the time required from three days to 30 minutes, and now supports over 9,000 employees across technical and nontechnical roles. The tool assists with both exploratory and defined tasks, enabling employees to leverage AI for research, writing, and content creation. Codex is expanding beyond engineering, helping nontechnical employees automate tasks like extracting transportation expenses and organizing files, while reducing reliance on specialized tools. The company has established an OpenAI Center of Excellence to support AI adoption, with high satisfaction rates and successful use cases demonstrating its value. Security guidelines and practical adoption strategies are in place to ensure safe and secure use, aiming
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