Omilia raises $67M to scale its customer support platform
Omilia, a customer support company based in Athens, has been specializing in automating voice calls and customer support since 2002, and its CEO, Dimitris Vassos, argues that using large language models for basic inquiries is inefficient. The company has raised $67 million in Series B funding and expanded its operations, deploying self-learning agents to handle customer queries. Omilia’s clients include major financial institutions and quick-service restaurants, and it plans to hire new staff and open a U.S. office to grow steadily.
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