Klarna AI assistant handles two-thirds of customer service chats in its first month
Klarna's OpenAI-powered AI assistant handled 2.3 million conversations in its first month, doing the work of 700 full-time agents. Resolution time dropped from 11 minutes to under 2 minutes with customer satisfaction on par with human agents.
klarna.com··Agent News·fintechcustomer-serviceopenai
