Circles powers telco personalization with OpenAI technology
Circles, a technology company, leverages OpenAI’s API to develop an AI Concierge that enhances customer engagement, leading to a 22% increase in ARPU and a 9% reduction in churn in Singapore. The AI Concierge uses real-time data to provide proactive, context-aware support, while CareX, its multi-agent architecture, achieves a 65% autonomous resolution rate. Circles also employs Codex to boost engineering efficiency and implements automated controls to protect customer data. The company is expanding its AI-native telco stack with OpenAI to introduce real-time voice support, aiming for a more natural and accessible customer experience.
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