How avatarin built a 24/7 retail agent with GPT-Realtime
avatarin, an AI customer service company, partnered with Yamada Holdings to develop a 24/7 multilingual shopping agent using OpenAI’s GPT‑Realtime, enabling natural voice conversations and guided product discovery. The agent, which supports context-aware interactions, received positive feedback from 92% of users during a public campaign, highlighting its ability to provide a personalized and intuitive shopping experience. The agent aims to revolutionize retail by offering a seamless, personalized interface that adapts to customer needs, with OpenAI’s technology helping to ensure accurate and responsive interactions across channels.
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